Yes. All tours are private, exclusive and adaptable to your interests.

You can get in touch through the contact form on the website or by email. Once we have discussed your preferred tour, date and any particular requirements, I will confirm the details with you.

A booking is confirmed once the tour has been agreed and payment has been received.

Booking directly means you are dealing with me from the start. We can discuss your interests, questions and any adjustments you may want before confirming your tour, rather than fitting your plans into a platform's booking system.

It also means a more personal and straightforward experience: I confirm the availability myself, arrange the details with you, and remain your direct point of contact throughout the process.

And because there is no booking platform taking a commission from a direct booking, I can offer the same tour without building that additional cost into the price.

Once we have agreed on the tour and details, I will send you the information you need to make the payment and confirm your booking.

You can cancel your tour 48 hours or more before the scheduled start time and receive a full refund.

For cancellations made between 24 and 48 hours before the tour, 50% of the tour price will be refunded. Cancellations made less than 24 hours before the tour, as well as no-shows, are non-refundable.

If you need to change your date, I am happy to reschedule your tour free of charge, subject to availability.

For full details, please see the Terms & Conditions.

The inclusions and exclusions are listed in the Practical Information section of each tour. Entrance fees to museums, monuments and other attractions are normally not included unless specifically stated.

For customised tours, the details of what is included will be agreed with you before your booking is confirmed.

My tours are priced per private tour, not per person, so the price stays the same whether you are travelling as a couple, a family, or a larger group of up to eight people.

Entrance fees, on the other hand, are generally charged per person, and prices can vary depending on the visitor. Children, seniors and other visitors may have reduced admission or, in some cases, free entry.

For that reason, I keep entrance fees separate from the tour price. This means you only pay for the admissions you actually need, at the price that applies to you, rather than having the cost calculated around the maximum number of participants.

I will always let you know in advance which entrance fees apply to your chosen tour and which visits are optional.

Tours require a minimum of 48 hours' notice. I recommend booking as early as possible, particularly during busy periods, to give you the best chance of securing your preferred date and time.

What happens if we are late?

The agreed tour duration does not change because of a late arrival. A 30-minute arrival buffer is allowed, although arriving late may mean that some sites or monuments can no longer be visited within the agreed tour time.

If you arrive more than 30 minutes late, the tour may need to be shortened.

Tours normally go ahead in a range of weather conditions. If the weather makes a tour unsafe or impractical, we can adapt the itinerary, reschedule the tour or, if necessary, cancel it.

Tours are available in Portuguese, English and Spanish.

Yes. Children of all ages are welcome. Specific information about children and any considerations relevant to a particular tour can be found in the Practical Information section of that tour.

I will always do my best to adapt a tour to your needs. However, Lisbon's historic streets, cobblestones, slopes, pavements and some monuments have accessibility limitations that are beyond my control.

The Practical Information for each tour includes any specific considerations. If you have particular mobility or accessibility requirements, please let me know when making your enquiry so that we can plan the most suitable option.